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How to return faulty order?

If the order you receive is faulty (accessories are missing or product is broken), you can send it back to us within 14 days of receipt by Registered mail OR 21 days if Standard Mail. The goods must be returned in their original packaging and without any signs of wearing/usage. Refunds will be credited to your original method of payment.

Factory faulty goods are fully refundable, inclusive of delivery, return and other extra costs.
Please note: Returned goods which show signs of use in excess of trying them on may lead to a reduction in the refund given.

Returns Costs
We have to ask you to return goods at your own cost.

Returns Address
Simply pack the faulty item/s securely and send to the following address by Registered Mail relevant to you:

Returns address:   Dark Aid Online Shop
Saeveski 10
11214 Tallinn

Refunds are usually processed within three to five days after the goods are received back at Dark Aid. However it can take between 2 and 3 weeks to refund your money. Rest assured, you money will be refunded if your returns are in order!